Service Request Ticket

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Service Request Information

CONTACT	Name	Gibbons, Steve	Date	Jan 21, 2015 10:06 AM
	Department	Social Science	Phone	88317
	Location		Email	gibbons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100240 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	8949KN1	Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	8949KN1	Location	Going to PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:AC:49:17

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jan 23, 2015 02:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jan 23, 2015 02:06 PM	Spoke with Steve earlier.He just mentioned the machine was acting slow upon logging in this morning.But, I had no difficulty logging-in.If the problem persist after running the Malware remover and CCleaner.Then, I would suggest we re-image the machine.Right now,everything is working fine.	Add Attachment
Babatunde Idahor	Jan 23, 2015 01:15 PM	Browser update -done MS silverlight - updated Adobe flash & Shockwave- updated Windows Update - Up to date. Console unit and projector - working fine.	Add Attachment
Lori Burgeson	Jan 23, 2015 12:59 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Lori Burgeson	Jan 23, 2015 12:59 PM	Did you run CCleaner and MalwareBytes to try to clean everything up? If so and everything is functioning normally, close the ticket.	Add Attachment
Babatunde Idahor	Jan 23, 2015 12:53 PM	Task reassigned to Lori Burgeson.	Add Attachment
Babatunde Idahor	Jan 23, 2015 12:53 PM	Is this a faculty machine or smart classroom machine? Smart Classroom What is the WOU number of the machine? WOU #20100240 What are the symptoms that are being experienced?None Has the user downloaded anything since noticing slowness?No - no recent installation on control panel- except for Sophos updates.	Add Attachment
Lori Burgeson	Jan 23, 2015 12:22 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Lori Burgeson	Jan 23, 2015 12:22 PM	Tunde, please work on this task. This is a smart classroom station in HSS 332 and the room is available.	Add Attachment
Lexie Widmer	Jan 23, 2015 10:45 AM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jan 23, 2015 10:45 AM	Didn't get to it. Was working on a printer task. Room is still available today.	Add Attachment
Lori Burgeson	Jan 23, 2015 08:10 AM	Task reassigned to Lexie Widmer.	Add Attachment
Miles Rakestraw	Jan 22, 2015 10:46 AM	Room will be unoccupied today at noon.	Add Attachment
Lori Burgeson	Jan 21, 2015 02:15 PM	Room is open all day Friday except 9-10am	Add Attachment
Megan Thibeault	Jan 21, 2015 12:11 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 21, 2015 12:11 PM	Smart classroom machine, takes a long time to get logged in. Machine is just running slow in general.	Add Attachment
Lori Burgeson	Jan 21, 2015 11:33 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Jan 21, 2015 11:33 AM	Can you please get some more information regarding this ticket Nathan entered? Is this a faculty machine or smart classroom machine? What is the WOU number of the machine? What are the symptoms that are being experienced? What has the user tried (if this is a faculty member's machine and not a smart classroom machine)? Has the user downloaded anything since noticing slowness?	Add Attachment