Service Request Ticket - # 55898

Service Request Information

CONTACT Name Foster, Ashlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2015 11:00 AM
Department Registrar’s Office Phone 88189
Location Email fostera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130856[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43Z6V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43Z6V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:58:5A

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jan 21, 2015 12:37 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jan 21, 2015 12:37 PM 
I was able to get hold of Ashlee and help her
resolved the issue causing her to not print to the
network printer.
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Dyl Karbia Jan 21, 2015 11:38 AM 
Task reassigned to Dyl Karbia.
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Kevin Thibeault Jan 21, 2015 11:00 AM 
She was unable to connect to printer #990419 from
her new computer she just received. She is also a
previous student who is now an employee and was
told that all her "H" drive files would be
transfer over to her new computer but this did not
happen and she would like additional help with that.

** 
Her phone extension is 88189
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