Service Request Ticket - # 55899

Service Request Ticket - # 55899

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jan 21, 2015 12:18 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101449 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	44XVJQ1	Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44XVJQ1	Location
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A6:3F:23

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Tracking

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jan 22, 2015 03:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Jan 22, 2015 03:59 PM	Delivered. He did not have a loaner computer.	Add Attachment
Lori Burgeson	Jan 22, 2015 02:49 PM	Task reassigned to Zach Myers.	Add Attachment
Lori Burgeson	Jan 22, 2015 02:49 PM	Zach, when updates are finished, please deliver and set up for Chris in the Library. The workers at the info desk can tell you how to get into his office. He has a loaner there now, so please bring that back.	Add Attachment
Zach Myers	Jan 22, 2015 01:58 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 22, 2015 01:44 PM	Task reassigned to Zach Myers.	Add Attachment
Ruby Tidwell	Jan 22, 2015 01:44 PM	Computer reimaged and set up. Please let updates finish, restart, and return to Christopher.	Add Attachment
Ruby Tidwell	Jan 22, 2015 11:13 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Dyl Karbia	Jan 22, 2015 10:08 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jan 22, 2015 09:51 AM	He called to say he is in today and it can be dropped off at any time.	Add Attachment
Dyl Karbia	Jan 21, 2015 02:33 PM	I was able to get hold of Chris and ask him to backup all of his files save locally on his system. I will re-image his system upon completing his backups.	Add Attachment
Dyl Karbia	Jan 21, 2015 01:49 PM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Jan 21, 2015 12:19 PM	Computer is currently frozen and he will leave it that why until a tech goes to check it out.	Add Attachment
Megan Thibeault	Jan 21, 2015 12:19 PM	Chris is around from 1pm-5pm	Add Attachment
Megan Thibeault	Jan 21, 2015 12:18 PM	Computer continues to freeze. Chris tends to lock or log out of his machine and comes back a few hours late to a screen that is frozen, so he has to manually has to show up. PC is not shutting down properly either.	Add Attachment