Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 22, 2015 03:23 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024608	Location	PDR
	Model	8870/DNM	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: Metered Code: 8986	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:04:BB

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	computerlabsrequest@wou.edu	88646

Entered by	Date	Memo
Lab Attendant			Email Public
Entered by	Date	Memo
Max McEvilly	Jan 23, 2015 08:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Max McEvilly	Jan 23, 2015 08:21 AM	There doesn't appear to be a jam	Add Attachment
Max McEvilly	Jan 23, 2015 08:20 AM	I ran six sheets through the printer with no problem	Add Attachment
Megan Thibeault	Jan 23, 2015 08:07 AM	Task reassigned to Lab Attendant.	Add Attachment
Megan Thibeault	Jan 23, 2015 08:07 AM	Please go take a look at this printer. If it is really jammed, we need the error code to proceed with Xerox.	Add Attachment
Lab Attendant	Jan 22, 2015 05:15 PM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Jan 22, 2015 03:23 PM	Printer in ED 111 has a paper jam error message and will not print.	Add Attachment