Service Request Ticket - # 55908

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2015 05:10 PM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100753[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. 3CSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246, TRANSFERRED to new CPU W#20150266 SR59584 MAR2016: Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705

Wired NIC 5C:26:0A:3F:AA:CD


Wireless NIC 18:3D:A2:16:44:E8


Bluetooth NIC 1C:65:9D:F5:60:05

TECHS Submitted by Zach Myers Contact zmyers14@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Jan 23, 2015 12:10 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Jan 23, 2015 12:10 PM 
Task reassigned to Miles Rakestraw.
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Miles Rakestraw Jan 23, 2015 12:10 PM 
Updates completed. Returned to HL208
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Dyl Karbia Jan 23, 2015 11:00 AM 
Task reassigned to UCS Tech.
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Dyl Karbia Jan 23, 2015 11:00 AM 
Continue from where Zach stop with the updates.
Completed windows updates on the machine and
updated the anti virus.
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Dyl Karbia Jan 23, 2015 08:45 AM 
Task reassigned to Dyl Karbia.
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Zach Myers Jan 22, 2015 05:12 PM 
Java, browsers, Itunes, shockwave have been updated. 
Malwarebytes has also been run.
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Zach Myers Jan 22, 2015 05:10 PM 
This laptop from LIB208 needs  many updates. We couldn't complete 
them all in her office. It also needs to have gpupdate run. She needs 
this computer returned before January 27th. The laptop along with 
mouse and charger is in a black bag with a label.
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