Service Request Ticket - # 55910

Service Request Information

CONTACT Name Keulks, Gavin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2015 09:34 AM
Department Humanities Division Phone 88519
Location Email keulksg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071119[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005dn Printer # Q7815A#ABA
Serial No. CNJ2R26108 Location PDR

Model Q7815A Hostname
Notes duplexing Ink/Toner Refill

Wired NIC 00:1E:0B:19:BC:40

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 23, 2015 12:45 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 23, 2015 12:45 PM 
reloaded the printer to the imac and made sure
that the duplexer was setup in the driver. Did a
test print, Amy was there. Good to go!
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Megan Thibeault Jan 23, 2015 09:34 AM 
****This is an email****
Hi Megan,

Our office printer, one of the last great
metal-part printers on campus, has decided to go
back to causing us grief with PDF printing.

Sometimes it prints only the first page; other
times it refuses to print any pages of a PDF,
regardless of whether it's opened in Preview or Adobe.

Can you please come work your magic?  I know you
fixed it earlier, and I think you mentioned it was
a driver update issue.  Hopefully it's a simple fix.

Thank you in advance for any time you can share!

Gavin
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