Service Request Ticket

Service Request Information

CONTACT	Name	Guthrie, Marshall	Date	Jan 23, 2015 01:14 PM
	Department	Student Enrichment Program	Phone	88168
	Location		Email	guthriem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140002 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8570DNM Printer
	Serial No.	XFN186948	Location	PDR
	Model	8570DNM	Hostname
	Notes	Print Resolution 2400 FinePoint, 40 ppm Black and Color, Ethernet, Automatic Duplex Print, Input Capacity 625 Sheets, Monthly Duty Cycle 85,000 Images, Internal Memory 512 MB standard and 2GB Max, Solid Ink Color Technology [PAGEPACK PRINTER] PIN: 4416	Ink/Toner Refill	Xerox - 108R00929 Colorqube Ink Black Cartridges (2 Sticks), Xerox - 108R00926 Colorqube Ink Cyan Cartridges (2 Sticks), Xerox - 108R00927 Colorqube Ink Magenta Cartridges (2 Sticks), and Xerox - 108R00928 Colorqube Ink Yellow Cartridges (2 Sticks)
	Wired NIC	9C:93:4E:53:AB:E9

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 26, 2015 12:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 26, 2015 12:17 PM	bad cam shaft	Add Attachment
Megan Thibeault	Jan 23, 2015 02:31 PM	ref20242945	Add Attachment
Ryan Ripp	Jan 23, 2015 02:06 PM	Task reassigned to Megan Eichler.	Add Attachment
Ryan Ripp	Jan 23, 2015 01:14 PM	Jolene Braasch called in letting us know that the printer over there is making loud rattling sounds when it tries to print, and the error code "94,702.00:8846" keeps popping up.	Add Attachment