Service Request Ticket

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Service Request Information

CONTACT	Name	Ciancetta, Matthew	Date	Jan 23, 2015 01:26 PM
	Department	Natural Science Division	Phone	88829
	Location		Email	ciancetm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101391 (opens in a new window)	Bldg/Room	MNB 125
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.3GHz Dual-Core Intel Core i5 #Z0LY
	Serial No.	C02FW293DH2L	Location	Matthew Ciancetta, Math Associate Professor
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing),80/20 share- Microsoft Office for Mac 2011 license from P0080905,Geometer's SketchPad v5 and TinkerPlot v2 from VISA2010003590, Adobe Dreamweaver CS5.5 MAC from P0080905, Acrobat Pro 10 for MAC from P0080905 iWork 9.0.3 from P0080901(bundled with laptop)
	Wired NIC	C8:2A:14:46:55:24
	Wireless NIC	E4:CE:8F:33:34:50
	Bluetooth NIC	E4:CE:8F:33:34:51

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jan 27, 2015 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jan 27, 2015 10:56 AM	Returned laptop & set up drives, printers He is comfortable registering SketchPad and TinkerPlot on his own, but will call if he needs anything else.	Add Attachment
Ruby Tidwell	Jan 27, 2015 10:10 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Lexie Widmer	Jan 26, 2015 01:27 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jan 26, 2015 01:26 PM	Computer and charger are to the right of my desk.	Add Attachment
Lexie Widmer	Jan 26, 2015 01:26 PM	It looks like both Geometer's Sketchpad and Tinkerplot will need to be registered in his account (he also has to be admin). Printers and drives still need to be added. See below for availability.	Add Attachment
Lexie Widmer	Jan 26, 2015 01:24 PM	His office hours: M: 10am-11am & 3pm-4pm; T: 10am-11am & 1-2pm; W: 10am-11am & 3pm-4pm; R: by appointment	Add Attachment
Lexie Widmer	Jan 26, 2015 01:10 PM	Completed: -made user admin -updated shockwave -browser updates -Geometer's Sketchpad v5 (registered) -TinkerPlot v2 (registered, might have to be redone under his account) -Dreamweaver (validated) -Adobe A Pro 10 (validated) -i-Work 09	Add Attachment
Lexie Widmer	Jan 26, 2015 12:01 PM	Task reassigned to Lexie Widmer.	Add Attachment
Ruby Tidwell	Jan 26, 2015 10:50 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 26, 2015 10:48 AM	I wasn't able to finish - I bound it, installed Sophos, Munki, flash, java, silverlight, microsoft updates, and software updates. Still needs: special software, user admin rights & drives mapped, printers, etc.	Add Attachment
Ruby Tidwell	Jan 26, 2015 10:24 AM	Went into recovery, disk utility and repaired hard drive. Tried a reimage again, and on the second try it took. Setting up now.	Add Attachment
Ruby Tidwell	Jan 26, 2015 09:36 AM	The image looks like it takes, but then reboots and displays ⃠ instead of the apple. I'm currently troubleshooting	Add Attachment
Ruby Tidwell	Jan 26, 2015 08:01 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Miles Rakestraw	Jan 23, 2015 03:34 PM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Jan 23, 2015 03:34 PM	Something is wrong with it, could not re-image. Had to leave before I could troubleshoot. It is sitting on my desk.	Add Attachment
Miles Rakestraw	Jan 23, 2015 02:27 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Lori Burgeson	Jan 23, 2015 01:48 PM	Please reimage his MacBook using 10.9.5_MacBookPro_10-28-14 image	Add Attachment
Ryan Ripp	Jan 23, 2015 01:26 PM	Downloaded the newest version of the Mac system, which is incompatible with our network systems here. He has saved everything that needs to be taken care of, and the laptop is ready to be re-imaged. It is sitting up front here ready to be picked up.	Add Attachment