Service Request Ticket

Service Request Information

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jan 23, 2015 05:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jan 23, 2015 05:12 PM	Laptop was infected with a web virus.I ran the malwarebyte to clear the malware.Updated the browsers and ran the windows update.Laptop is fine now.All ads /pop-ups removed from the browsers.	Add Attachment
Babatunde Idahor	Jan 23, 2015 03:57 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Ryan Ripp	Jan 23, 2015 03:39 PM	**This is an email** Hi, My coworker's computer has been infected with some major malware/adware. Every time she tries to open a new tab or website, her computer is immediately overloaded with ads and pop-ups. The problem exists in both Firefox and Chrome. She shut the computer down in case the virus is collecting data and/or able to hack into her information and asked me to email on her behalf. Her information: Name: Amy Rizo Office: Todd Hall 218A Email: rizoa@wou.edu Computer ID: 20130630 Office #: 503-838-9238 Cell #: 503-798-7194 Would someone be able to come by early Monday and take a look? Thank you! -- Kjerstin Stanavige 345 N. Monmouth Ave Monmouth, OR 97361 Phone: (503) 838-8474 Fax: (503) 838-8150 stanavigek@wou.edu www.facebook.com/centeroninclusion	Add Attachment