Service Request Ticket - # 55925

Service Request Information

CONTACT Name Caldwell, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2015 08:09 AM
Department Upward Bound Phone 88061
Location Email caldwellm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130570[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. GTNXTZ1 Location PDR

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 7 Pro Software MS office Pro Plus 2013 from P0093001

Wired NIC EC:F4:BB:0A:0A:2C


Wireless NIC 40:F0:2F:B9:07:24

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 28, 2015 09:41 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 28, 2015 08:37 AM 
returning laptop at 9:30
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Megan Thibeault Jan 26, 2015 05:12 PM 
Hard drive failure, warranted the HD, should have
a new one soon.
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Megan Thibeault Jan 26, 2015 02:30 PM 
Task reassigned to Megan Eichler.
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Dyl Karbia Jan 26, 2015 09:15 AM 
Task reassigned to Dyl Karbia.
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Megan Thibeault Jan 26, 2015 08:12 AM 
Michael would also like assistance with getting
his wou email on his galaxy s3
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Megan Thibeault Jan 26, 2015 08:09 AM 
Michael took his laptop to Portland last week, he
put it in sleep mode in his laptop bag. Once
arriving to Portland his laptop was super warm. He
says it hasn't functioned as it should since. This
morning the laptop will not go past the "Dell"
screen. 

Michael is around 
8-12/1-5 today
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