Service Request Ticket

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CONTACT	Name	Tankersley, Daniel	Date	Jan 27, 2015 08:04 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110400 (opens in a new window)	Bldg/Room	ITC 103
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25GQ1FQDHJW	Location	Interactive/Motion Classroom Lab Station #09
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	Unknown	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:2D:9E:A7
	Wireless NIC	E4:CE:8F:67:92:77
	Bluetooth NIC	34:51:C9:F2:D6:1C

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Feb 23, 2015 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Feb 23, 2015 09:51 AM	Closing this ticket - if the problem occurs again, whoever works on this could try more troubleshooting with RAM. Last time, I ran the Apple Hardware Test which found no issues, but everything I've seen online seems to support the idea that RAM is the issue here.	Add Attachment
Ruby Tidwell	Feb 10, 2015 08:16 AM	I just went to ITC 103 and the computer was off, but powered on normally. This is obviously a recurring issue, so I will leave this open and try to investigate further.	Add Attachment
Ruby Tidwell	Feb 10, 2015 07:59 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Babatunde Idahor	Feb 09, 2015 05:01 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Babatunde Idahor	Feb 09, 2015 05:01 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Feb 09, 2015 05:00 PM	** This is an e-mail.** This problem is back, the machine once again won't power on. # 20110400. Thank you.	Add Attachment
Ruby Tidwell	Jan 27, 2015 09:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jan 27, 2015 09:01 AM	Returned iMac and left VM for Tankersley	Add Attachment
Ruby Tidwell	Jan 27, 2015 08:49 AM	According to http://support.apple.com/en- us/HT202768: 3 successive tones, a 5 second pause (repeating): This indicates RAM does not pass a data integrity check. I reseated the RAM (4x4gb) and restarted several times without any issues.	Add Attachment
Ruby Tidwell	Jan 27, 2015 08:31 AM	I can get the iMac to turn on, but when I restart, it does not turn back on and beeps three times repeatedly (as in SR 55759)	Add Attachment
Ruby Tidwell	Jan 27, 2015 08:21 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Jan 27, 2015 08:14 AM	This seems to be a recurring issue (See SR 55285 and 55759)	Add Attachment
Ryan Ripp	Jan 27, 2015 08:04 AM	Requested more information from Daniel, waiting for reply.	Add Attachment
Ryan Ripp	Jan 27, 2015 08:04 AM	**This is an email** This machine is dead again. Please help. It's in ITC 103. Thank you.	Add Attachment