Service Request Ticket - # 55938

Service Request Ticket - # 55938

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Service Request Information

CONTACT	Name	Guthrie, Marshall	Date	Jan 27, 2015 10:28 AM
	Department	Student Enrichment Program	Phone	88168
	Location		Email	guthriem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080423 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	3X96JH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 from P0067910, MS WIN 8 Pro upgrade from P0090572 downgraded to WIN7Pro July2013
	Wired NIC	00:21:70:B1:35:83
	Wireless NIC	00:21:5C:7D:68:BD

TECHS	Submitted by	Dyl Karbia	Contact	dkarbia11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Feb 02, 2015 10:13 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Feb 02, 2015 10:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Feb 02, 2015 10:13 AM	Dyl got in touch with the department today and let them know they would have to contact Tricia Flaherty in order to price out a replacement laptop.	Add Attachment
Miles Rakestraw	Jan 30, 2015 12:32 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Jan 30, 2015 12:32 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Dyl Karbia	Jan 28, 2015 02:00 PM	**This is an outgoing email** Hi Marshall, We just want to inform you with the status of the Dell Latitude D630 that was brought to UCS from SEP by Eder Mutara for repairs. With series of troubleshooting done on the laptop we realize that it is hardware failure. The hard drive in the system is faulty that is the reason the machine is unable to load windows. I spoke with Megan and Tricia regarding the status of the laptop. They both suggested is would be a good idea SEP put in an order for a newer laptop because the current Laptop is no longer under warranty. Please don¿t hesitate to ask if you have question regarding the laptop. Best Regards, Student Technician Dyl Karbia	Add Attachment Public
Dyl Karbia	Jan 27, 2015 10:38 AM	Contact changed from Megan Eichler to Marshall Guthrie.	Add Attachment
Dyl Karbia	Jan 27, 2015 10:38 AM	Check the status of the Dell laptop and realize that the hard drive is faulty. I spoke with Tricia regarding this task and she asked me to contact Marshall and inform him that due to the age of the machine it would be a good idea to order a new machine then replacing part. I contacted Marshall but wasn't able to get hold of him.	Add Attachment