Service Request Ticket - # 55945

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 27, 2015 12:16 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
Serial No. SQP8490P1ZE6 Location

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software MS Office MAC 2008 from P0068701, (UPG 5-2009 to Adobe Design Premium CS4 from P0070326 but installed as CS3)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, FreeHand MX from P0047748, Extenssis Portflio 6 from P0040999 moved from W#20020499 12-2005, Mac OS X v10.5 Leopard(Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08

Wired NIC 00:23:32:9A:2D:A1


Wireless NIC 00:23:12:1D:46:4A


Bluetooth NIC 00:1E:C2:96:9B:16

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Jan 29, 2015 01:33 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jan 29, 2015 01:33 PM 
Computer is 20080618[Edit Inv].  Made her an admin, however
the issue is that she needs to update Firefox,
among other things to do her work.  The computer
is too old to run the new version of Firefox (OS
10.5).  She is going to talk to supervisor about
switching computers.
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Lexie Widmer Jan 29, 2015 12:44 PM 
Task reassigned to Lexie Widmer.
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Lori Burgeson Jan 29, 2015 10:27 AM 
Nicole is working and available today from 1-4pm
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Lori Burgeson Jan 29, 2015 09:34 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 29, 2015 09:34 AM 
Emailed Scott Killip regarding this ticket.  
Waiting for his reply.
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Lori Burgeson Jan 29, 2015 08:06 AM 
Task reassigned to UCS Tech.
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Vikas Sharma Jan 28, 2015 09:22 AM 
Task reassigned to Vikas Sharma.
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Miles Rakestraw Jan 28, 2015 08:23 AM 
Left VM
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Lexie Widmer Jan 27, 2015 04:57 PM 
Task reassigned to UCS Tech.
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Lexie Widmer Jan 27, 2015 04:21 PM 
Left VM for availability.
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Lexie Widmer Jan 27, 2015 04:20 PM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Jan 27, 2015 04:20 PM 
Task reassigned to Davy McEvilly.
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Lexie Widmer Jan 27, 2015 04:20 PM 
This student has been okay'ed to have admin rights.
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Dave McEvilly Jan 27, 2015 04:18 PM 
Task reassigned to Lexie Widmer.
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Alyssa Little Jan 27, 2015 12:16 PM 
username: nilarsen12
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Alyssa Little Jan 27, 2015 12:16 PM 
Student worker in the Cottage (rm 223) needs admin
rights on her office Mac

Her name is Nicole Larsen 
Username: nilarsen
V# 00309832
She can be reached at ext 88162
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