Service Request Ticket - # 55949

Service Request Information

CONTACT Name Kuletz, Elayne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 27, 2015 03:06 PM
Department College of Education Phone 88471
Location Email kuletze@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131006[Edit Inv] (opens in a new window) Bldg/Room SSC 217
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LZF6T6 Location Going to PDR

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wireless NIC 48:D7:05:B6:ED:AD


Bluetooth NIC 48:D7:05:B6:ED:AE

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 28, 2015 01:59 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 28, 2015 01:59 PM 
The computer may go to another user.  Elayne 
will contact us if the laptop changes hands so 
we can set it up for a different user.

Currently, Elayne is an administrative user on 
the machine and we have set it up to print to 
DEP-Color and DEP-Copier.
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Lori Burgeson Jan 28, 2015 01:04 PM 
Setup scheduled for 1:30 today.
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Lori Burgeson Jan 28, 2015 11:59 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 28, 2015 11:59 AM 
****This is an email****
Hi Elayne,

We have a new MacBook Air ready to bring over 
and set up.  It will be replacing a MacBook Pro 
with the WOU number of 20100331[Edit Inv] which looks to 
be a division laptop according to our 
inventory.  Anything that might be saved 
locally to that laptop will need to be 
transferred to a network drive such as an H or 
I drive before we perform the swap.  Please let 
me know your availability once anything has 
been transferred and I will set up an 
appointment with you to change out the laptop.

Thank you,
Lori
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Lori Burgeson Jan 28, 2015 11:49 AM 
Task reassigned to UCS Tech.
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Miles Rakestraw Jan 28, 2015 09:44 AM 
Task reassigned to New Equip. Setup.
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Miles Rakestraw Jan 28, 2015 09:44 AM 
Macbook has been imaged and updated.  Ready for
deployment.  Placed back across from the restroom
in ITC 009.
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Miles Rakestraw Jan 28, 2015 08:22 AM 
Task reassigned to Miles Rakestraw.
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Sarah Pettigrew Jan 27, 2015 03:06 PM 
NEW EQUIP SETUP: (GFA) A MacBook Air needs to be setup and 
delivered to ITC 204 as a department laptop for the Division of 
Extended Programs. The WOU # of the new laptop is 20131006[Edit Inv] and 
the old laptop is 20100331[Edit Inv]. The new equipment is on the shelves 
across from the restroom in ITC 009.
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