Service Request Ticket

Service Request Information

CONTACT	Name	McGrew, Cat	Date	Jan 27, 2015 03:48 PM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	mcgrewc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130864 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43N8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43N8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:88:80

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 03, 2015 12:25 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Mar 03, 2015 12:25 PM	All set up, still have Cat's old box at my desk	Add Attachment
Megan Thibeault	Feb 03, 2015 10:02 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jan 28, 2015 01:34 PM	emailed Cat this morning to ask what additional software she needs.	Add Attachment
Sarah Pettigrew	Jan 27, 2015 03:48 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Cat McGrew in AD202F. The WOU # of the new computer is 20130864 and the new monitor is 20130944. The WOU # of the old computer is 20101174 and the old monitor is 20091418. She also has a loaned 27inch monitor WOU#20071092 that she wants to keep and has special software that may not be listed in inventory. The new equipment is on the GFA shelf in the hallway.	Add Attachment