Service Request Ticket - # 55961

Service Request Ticket - # 55961

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Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Jan 28, 2015 12:31 PM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120404 (opens in a new window)	Bldg/Room	WEST 101
	Service Tag		Description	Xerox Phaser 4620/DT Laser Printer
	Serial No.	XLV380712F	Location	westhouse.wou.edu
	Model	4620/DT	Hostname	westhouse.wou.edu
	Notes	1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty PRINTER MAINT: Xerox Phaser 4620 Transfer Roller #JC93-00271B, Fuser maintenance Kit for Phaser 4600/4620 #115R00069 from VISA2014004528 SR56330 MAY2015 IP:140.211.64.54	Ink/Toner Refill
	Wired NIC	00:00:AA:D8:67:D5

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jan 28, 2015 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jan 28, 2015 01:59 PM	Check the computer and ran gpupdate command. That resolve the problem.	Add Attachment
Dyl Karbia	Jan 28, 2015 01:56 PM	**This is an outgoing email** Hi Witwer, Please disregard the message sent earlier. It was for a different person. Thanks Dyl Karbia	Add Attachment Public
Dyl Karbia	Jan 28, 2015 01:52 PM	**This is an outgoing email** Hi Marshall, We just want to inform you about the status of the Dell Latitude D630 that was brought to UCS from SEP by Eder Mutara for repair. With series of troubleshooting done on the laptop we realize that it is hardware failure. The hard drive in the system is faulty that is the reason the machine is unable to load windows. I spoke with Megan and Tricia regarding the status of the laptop. They both suggested is would be a good idea SEP put in an order for a newer laptop because the current Laptop is no longer under warranty. Please don¿t hesitate to ask if you have question regarding the laptop. Best Regards, Student Technician Dyl Karbia	Add Attachment Public
Babatunde Idahor	Jan 28, 2015 12:44 PM	Task reassigned to Dyl Karbia.	Add Attachment
Lori Burgeson	Jan 28, 2015 12:38 PM	It is likely this computer would continue to default to One Note as there was no default printer chosen in the GPO that is sent to the computers in WH 101. I just added a section to make WH-WestHouse the default printer. Please check to make sure this printer is selected as default printer.	Add Attachment
Alyssa Little	Jan 28, 2015 12:31 PM	**This is an email** Hello there, We seem to have ongoing problems with one of the computers in our faculty/student lab area (WH 101). Computer WOU # 20120866 never seems to default to the West House printer (WOU#20120404). I have gotten error messages about not being able to connect when I have tried to get it to work. The other computers in the room connect fine to that printer. I am the contact person for this request, and I will be back from lunch at 1:15 (here until 5:00). Please let me know if you need more information. Thank you, Kathy Witwer	Add Attachment