Service Request Ticket

Service Request Information

CONTACT	Name	Campbell, Darla	Date	Jan 28, 2015 02:25 PM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20020782 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	LaserJet 2300D printer
	Serial No.	CNBCD05627	Location	pdr pile
	Model	Q2474A	Hostname
	Notes	Wireless print Server WP110 from P0043062, duplexing	Ink/Toner Refill

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 05, 2015 11:59 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Feb 05, 2015 11:59 AM	**This is an email** Darla, I put in a new maintenance kit in the Laserjet 2300 and the machine still has issue. With the age of the machine, I can't put any more money into the printer. There is also a deskjet in that room from Carmen's office. The deskjet has a jamming issue, deskjets are "disable printers" there are not any parts that I can order for it. I spoke with Kimber and decided to have someone come by and pick up these two broken printers. Please let me know if you need anything from me. Thanks, Megan	Add Attachment
Megan Thibeault	Feb 05, 2015 11:59 AM	Printer is broken. Tray 2 will not sense paper. This machine is not worth the time to fix.	Add Attachment
Megan Thibeault	Feb 03, 2015 10:01 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jan 28, 2015 02:31 PM	PR8231	Add Attachment
Megan Thibeault	Jan 28, 2015 02:29 PM	needs Maintenance kit	Add Attachment
Alyssa Little	Jan 28, 2015 02:25 PM	HP Laserjet serial# CNBCD0567 is constantly jamming. It is in ED 101. The request was called in by James Kelly (541)224-4493.	Add Attachment