Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Jan 28, 2015 03:23 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130218 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	28JL8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28JL8Y1	Location	Ready for PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562 downgraded to Office Pro Plus 2010
	Wired NIC	B8:CA:3A:8A:DD:59

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jan 29, 2015 11:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jan 29, 2015 11:44 AM	Delivered and set up - it is pulling hood printers now as well.	Add Attachment
Ruby Tidwell	Jan 29, 2015 10:52 AM	I gave the library an update - the computer will be done and returned within the hour, so I did not issue a loaner.	Add Attachment
Katie Halvorson	Jan 29, 2015 10:08 AM	The info desk called to say that they were supposed to get a loaner computer for this room and was wondering on the status for this.	Add Attachment
Ruby Tidwell	Jan 29, 2015 08:49 AM	Computer took an exceptionally long time to even log on, and then froze when attempting a restart. I brought it back to the office to reimage. This will also likely fix the printer issue.	Add Attachment
Ruby Tidwell	Jan 29, 2015 07:54 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Alyssa Little	Jan 28, 2015 03:23 PM	**This is an email** Hi, The Hood printers are not coming up for students in HL 203. WOU #20130218. Thanks, Scot	Add Attachment