Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Jan 29, 2015 09:24 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131102 (opens in a new window)	Bldg/Room	RWEC 210
	Service Tag		Description	Apple MacBook Air 13.3-inch #Z0P0
	Serial No.	C02MV4A6F6T6	Location	TED/Video Productions contact Kimber Townsend
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0094370, Screenflow v4.5 acad. from VISA2013004062; CANCELED MAY2020 REMOVE ---- Adobe CC** Full Suite(serialized desktop) order9912 OCT2017 -----
	Wireless NIC	48:D7:05:C0:13:77
	Bluetooth NIC	48:D7:05:C0:13:78

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Feb 03, 2015 09:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Feb 03, 2015 09:13 AM	Left VM and explained that all first time log ins need to take place via ethernet connection, not wi-fi.	Add Attachment
Ruby Tidwell	Jan 29, 2015 11:09 AM	Leaving open for a few days	Add Attachment
Ruby Tidwell	Jan 29, 2015 10:51 AM	I didn't have the issue when I logged in, and when I had Kimber log in, she didn't experience it either. It may have just taken a moment to connect to wou-secure. She will call back if it happens again.	Add Attachment
Ruby Tidwell	Jan 29, 2015 09:29 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Jan 29, 2015 09:24 AM	It is making everyone log in with a wired connection to get on. And then when they get on the computer, it says they were granted temp access with ethernet plugged in. This computer is used for general use and users and needs to be able to connect to wireless.	Add Attachment