Service Request Ticket - # 55974

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2015 03:11 PM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110887[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BR05V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:17:57


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public

Entered by Date Memo
Lexie Widmer Feb 03, 2015 04:50 PM
****This is an outgoing email****
Hi,

We found a simple workaround to save color
changes.  The directions and walk-through are
attached.  You should only need to do this for
color changes.

Let us know if this works for you, or if you need
anything else.

Lexie
UCS Tech
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Recording Font Color Changes in Word 2010 Macros.docx
Lexie Widmer Feb 03, 2015 04:49 PM
Macros was still having problems, according to
forums, the button she was using is not enabled in
2010.  Showed her an alternate route (by clicking
font options, then selecting color).  This worked
fine after testing.
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Lexie Widmer Jan 29, 2015 04:03 PM
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jan 29, 2015 04:03 PM
****This is an outgoing email****
Forgot this: 

You may also need to re-add the Office shortcuts
to your desktop. 

You can do this by typing in "word" (powerpoint,
excel) in the search box of the start menu,
hovering over the office program, right clicking,
and selecting send to desktop. 

Thanks,

Lexie
UCS Tech
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Lexie Widmer Jan 29, 2015 03:55 PM
****This is an outgoing email****
Hi,

I successfully uninstalled and reinstalled Office
2010 for you and ran updates.   I found this help
page:

http://www.addictivetips.com/microsoft-office/create-macros-in-word-2010/

that suggested saving the file specifically as a
macros file.  Not sure whether this would help or
hurt, but it's something to try.

Let me know how it works for you, or if I assist
further,

Lexie
UCS Tech
88925

Locked door and turned off light on my way out.
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Lexie Widmer Jan 29, 2015 03:41 PM
She says her macros files are not showing the font
the way she is coding/recording it. (ie she
selects purple but it shows black.  It started
working again when I got here.  She asked that I
do some checking anyway.  I am un/re-installing
Word just to see.  
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Lexie Widmer Jan 29, 2015 03:31 PM
Task reassigned to Lexie Widmer.
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Kevin Thibeault Jan 29, 2015 03:11 PM
She is having trouble editing documents with color
on her computer. She is using macro program to edit.
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