Service Request Ticket - # 55975

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2015 03:49 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140412[Edit Inv] (opens in a new window) Bldg/Room AD 004E
Service Tag B3FR842 Description Dell OptiPlex 9020 Mini Tower,i7-4790(Quad 3.6GHz)
Serial No. B3FR842 Location Telecom Station

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software

Wired NIC 98:90:96:B1:A8:7F


Wired NIC 00:0A:F7:68:24:31

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 30, 2015 01:39 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 30, 2015 01:39 PM 
Computer is with Nathan.
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Lori Burgeson Jan 30, 2015 11:55 AM 
Miles is updating Java and Shockwave player
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Dyl Karbia Jan 30, 2015 11:03 AM 
Did window update,Reader,Sophos,Flash.
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Dyl Karbia Jan 30, 2015 10:57 AM 
Task reassigned to Lori Burgeson.
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Dyl Karbia Jan 30, 2015 10:57 AM 
Completed imaging the machine and swap the hard
drive as indicated in the service request. The
setup is complete and ready to be deliver.
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Dyl Karbia Jan 30, 2015 08:46 AM 
Task reassigned to Dyl Karbia.
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Tricia Flaherty Jan 29, 2015 03:58 PM 
for the monitors it is Dual setup with one USB
speaker the P2314H has both display port and DVI
ports the minitower has one displayPort and one
DVI port.  Primary monitor should use DisplayPort
cable that came with monitor and 2nd display
should use the DVI cable I have left with the monitor
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Tricia Flaherty Jan 29, 2015 03:56 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jan 29, 2015 03:56 PM 
Talk to Nathan about what software is needed
besides base image
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Tricia Flaherty Jan 29, 2015 03:55 PM 
This Mini Tower is for a special station in
Telecom Basement.  Nathan has requested a full
Solid State drive so the internal 500GB hybryd
drive can be swapped out for the 256GB solid State
drive that was ordered and is on top of the tower.
 Please return the hybryd 500GB to Tricia to put
in Parts closet as spare drive for future use
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Sarah Pettigrew Jan 29, 2015 03:49 PM 
NEW EQUIP SETUP: A Dell tower and two monitors need to be setup 
and delivered to the Admin Basement for Telecom. The WOU # of 
the computer is 20140412[Edit Inv] and the monitors are 20140413[Edit Inv] and 
20140414[Edit Inv]. The new equipment is on the counter in ITC 008.
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