Service Request Ticket - # 55981

Service Request Information

CONTACT Name Alvarado, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2015 12:10 PM
Department Computer Science Division Phone 88480
Location Email alvarados@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110215[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL024568 Location PDR

Model 8870/DNM Hostname itc311.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: 140.211.114.45 Metered Code: 3887 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 00:00:AA:F5:06:B8

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 05, 2015 04:25 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Megan Thibeault Feb 05, 2015 04:25 PM 
put the printer back in 311
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Megan Thibeault Feb 05, 2015 10:21 AM 
Status changed from (3) Order in Process to (6) Ready to Deliver
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Megan Thibeault Feb 05, 2015 10:21 AM 
Classroom open at 4pm
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Megan Thibeault Feb 05, 2015 08:46 AM 
replaced print head. printer is fixed
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Megan Thibeault Feb 03, 2015 10:50 AM 
ref20264941
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Megan Thibeault Feb 03, 2015 10:01 AM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Feb 03, 2015 09:55 AM 
ticket#BV682916
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Miles Rakestraw Jan 30, 2015 12:36 PM 
Task reassigned to Megan Eichler.
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Miles Rakestraw Jan 30, 2015 12:36 PM 
Shut printer off and restarted.  Printer warms up
to about 50% then throws "Printer
Error:93,800.00:401963"

Looked up code on this site:
"http://www.fujixerox.com.tw/drivers/download/file/563/ColorQube_8570_8870_ERROR_CODE_LIST.pdf?"

It says: "Printhead Level Sense Faults"
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Babatunde Idahor Jan 30, 2015 12:32 PM 
Task reassigned to Miles Rakestraw.
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Babatunde Idahor Jan 30, 2015 12:26 PM 
Task reassigned to Babatunde Idahor.
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Kevin Thibeault Jan 30, 2015 12:10 PM 
Printer in ITC 311 is not working and she is
unsure about what is wrong with it.
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