Service Request Ticket

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Service Request Information

CONTACT	Name	Alvarado, Sarah	Date	Feb 02, 2015 11:53 AM
	Department	Computer Science Division	Phone	88480
	Location		Email	alvarados@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130624 (opens in a new window)	Bldg/Room	SSC 223
	Service Tag	DFB5XZ1	Description	Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
	Serial No.	dfb5xz1	Location	CS Department Laptop c/o Sarah Alvarado
	CPU	Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN
	OS	Windows 7 Pro	Software	MS office Pro Plus 2013 from P0093568
	Wired NIC	80:00:0B:50:60:76
	Wireless NIC	80:00:0B:50:60:72
	Bluetooth NIC	34:E6:D7:0E:F7:0A

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Feb 18, 2015 02:10 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Babatunde Idahor	Feb 18, 2015 02:10 PM	Laptop was replaced.	Add Attachment
Megan Thibeault	Feb 16, 2015 04:42 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Feb 05, 2015 04:26 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Feb 05, 2015 04:26 PM	getting this laptop replaced.	Add Attachment
Megan Thibeault	Feb 05, 2015 04:26 PM	**This is an email** Hello Megan Thank you for choosing Dell. This mail is related to your recent interaction with Dell technical support regarding No Post Issue Your service request reference number is 907011620,and Service tag is DFB5XZ1 We have set up a "System Exchange" dispatch on Dispatch number 176370434. You will be receiving a replacement system with the same model or better if your system is not currently being manufactured. You will be receiving another email from Dell, informing you about the status of your dispatch. The email will contain instructions on how to track your shipment. You may also check the status of your dispatch HERE. For future reference I have included your service request information above. If you need anything at all related to this service request please contact me directly by replying to this email. Thank you for choosing Dell support.	Add Attachment
Megan Thibeault	Feb 05, 2015 08:15 AM	replacing the motherboard today	Add Attachment
Megan Thibeault	Feb 02, 2015 02:33 PM	WO6684912	Add Attachment
Megan Thibeault	Feb 02, 2015 11:53 AM	warrantied the NIC, Sarah tested the laptop out over the weekend and is still having issues. Going to get the motherboard replaced next.	Add Attachment