Service Request Ticket

Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Feb 02, 2015 04:17 PM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070646 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 5200dtn Printer #Q7546A#ABA
	Serial No.	CNDXB03271	Location	PDR
	Model	Q7546A	Hostname	valsetz.wou.edu
	Notes	Up to 35 pages per minute First page out in 10 seconds Automatic two-sided printing, networking Two additional 250- and 500-sheet input trays PRINTER MAINT:HPLJ Maint Kit P0091248 JULY2013 SR511667, All Tray Paper Jam Kit#5200-JK VISA2013003884 FEB2014 SR52906, Face-up Delivery Assembly #RM1-2492-000 P0096721 SR56002 FEB2015, 120 Volt PM Maintenance Kit VISA2014004393 SR56002 FEB2015	Ink/Toner Refill
	Wired NIC	00:1B:78:1E:68:7B

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 23, 2015 09:31 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Feb 23, 2015 09:31 AM	Printer is good to go. The duplexer sounds funny, could possibly be dying.	Add Attachment
Megan Thibeault	Feb 16, 2015 09:32 AM	PR#8260	Add Attachment
Megan Thibeault	Feb 16, 2015 09:31 AM	Needs HP LaserJet 5200 Face-up Delivery Assembly	Add Attachment
Megan Thibeault	Feb 06, 2015 11:19 AM	using w20110618 until kit comes in	Add Attachment
Megan Thibeault	Feb 03, 2015 10:00 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Feb 03, 2015 09:59 AM	PR8236	Add Attachment
Alyssa Little	Feb 02, 2015 04:17 PM	**This is an email** Please order a maintenance kit and rollers (includes an add-on tray 3 as well) for W#20070646 which is a LaserJet5200DTN. Ryan J.	Add Attachment