Service Request Ticket - # 56005

Service Request Information

CONTACT Name Mafit, Cindi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2015 11:53 AM
Department The Research Institute Phone 88792
Location Email mafitc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130826[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag JV3KD12 Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. JV3KD12 Location PDR

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 7 Pro Software MS office Pro Plus 2013 from P0094096

Wired NIC EC:F4:BB:2F:C3:54


Wireless NIC C4:D9:87:B5:BC:A6


Bluetooth NIC C4:D9:87:B5:BC:AA

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Feb 04, 2015 12:33 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Feb 04, 2015 12:33 PM 
I uninstalled Java 8 and unchecked the update the 
option from the Java cpl.Banner is up and running.
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Babatunde Idahor Feb 04, 2015 11:56 AM 
Task reassigned to Babatunde Idahor.
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Zach Myers Feb 04, 2015 11:48 AM 
Task reassigned to UCS Tech.
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Kevin Thibeault Feb 04, 2015 10:16 AM 
Status changed from (5) Completed to (1) Pending
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Kevin Thibeault Feb 04, 2015 10:16 AM 
She is unable to sign into banner today so she
would like someone to make sure that everything
has been fixed properly.
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Zach Myers Feb 03, 2015 04:43 PM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Feb 03, 2015 04:43 PM 
Installed java, updated flash and firefox. Everything works after 
that.
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Lexie Widmer Feb 03, 2015 04:42 PM 
Task reassigned to Zach Myers.
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Kevin Thibeault Feb 03, 2015 02:45 PM 
Is is available today until 3:30 and tomorrow from
9-10 and 11-12
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Lexie Widmer Feb 03, 2015 02:16 PM 
Left VM for availability.
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Mike Soukup Feb 03, 2015 01:20 PM 
Task reassigned to UCS Tech.
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Mike Soukup Feb 03, 2015 01:20 PM 
Please send a tech out to upgrade her Firefox to 
the latest version and install java jre version 7 
update 75. Java is located on T:\JAVA.
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Alyssa Little Feb 03, 2015 12:26 PM 
****This is an email****
Probably best to call before coming over.  I am
in-and-out most days in meetings
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Ryan Ripp Feb 03, 2015 11:53 AM 
****This is an email****
I need assistance on some updates on my 
computer.  I have a message that my version of 
Firefox is no longer supported and I keep 
getting messages to update my Banner program.  
I am not able to update either one.  Can 
someone please update them?

I am in Todd Hall Room 104.  My computer # is 
20130826[Edit Inv] Dell Laptop.  Thanks.
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