Service Request Ticket - # 56006

Service Request Information

CONTACT Name Shrestha, Uma   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2015 12:40 PM
Department Humanities Division Phone 88377
Location Email shrestu@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20121289[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp U2313H 23-inch Monitor
Serial No. CN02GFKN74445355DGYL Location PDR 2023 Giveaway
TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Feb 12, 2015 12:21 PM 
Status changed from (2) Scheduled to (5) Completed
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Ruby Tidwell Feb 12, 2015 12:21 PM 
Ran updates - browsers, flash, shockwave, reader, 
windows updates
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Ruby Tidwell Feb 10, 2015 01:00 PM 
She forgot about the appointment, but she called 
back and we will meet at 12:00 on Thursday.
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Ruby Tidwell Feb 10, 2015 12:06 PM 
Left VM
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Lori Burgeson Feb 05, 2015 12:57 PM 
Task reassigned to Ruby Tidwell.
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Lori Burgeson Feb 05, 2015 12:57 PM 
Ruby, can you please help perform the update since 
Tunde isn't here Tuesday at noon?
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Babatunde Idahor Feb 04, 2015 01:13 PM 
Status changed from (1) Pending to (2) Scheduled
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Babatunde Idahor Feb 04, 2015 01:13 PM 
Program update on Tuesday - 10th of Feb. at 12 noon.
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Zach Myers Feb 03, 2015 02:18 PM 
Note: The printing issues seemed to fix themselves; I printed a PDF 
on my account just fine, and when she switched back to her 
account she was also able to print.
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Zach Myers Feb 03, 2015 01:31 PM 
Task reassigned to UCS Tech.
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Zach Myers Feb 03, 2015 01:31 PM 
I've fixed the printing issues, she would however like someone to 
come to her office and help her update her programs. She said next 
Tuesday at 12 would be good.
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Lexie Widmer Feb 03, 2015 01:06 PM 
Task reassigned to Lexie Widmer.
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Alyssa Little Feb 03, 2015 12:40 PM 
She is unable to print any Adobe PDF's to the
humanities printer. She'll be available to have
someone come help her today (2/3) until 2PM
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