Service Request Ticket - # 56007

Service Request Information

CONTACT Name Foster, Ashlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2015 02:39 PM
Department Registrar’s Office Phone 88189
Location Email fostera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130856[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43Z6V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43Z6V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:58:5A

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Feb 03, 2015 04:45 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Feb 03, 2015 04:45 PM 
She was trying to connect to RG-RegVault, her
default printer.  It appeared to be a problem with
the print service/spooler. Tried deleting and
readding, but this didn't work properly until I
logged into my own account (note: she was an
admin).  Also ran gpupdate and restarted for good
measure.  Finally was able to add the printer and
print.
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Lexie Widmer Feb 03, 2015 02:50 PM 
Task reassigned to Lexie Widmer.
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Kevin Thibeault Feb 03, 2015 02:39 PM 
She is unable to connect to the printer W#990419
and is giving her an error message when she tries.
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