Service Request Ticket - # 56009

Service Request Information

CONTACT Name Rand, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2015 03:22 PM
Department Humanities Division Phone 88258
Location Email randt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130867[Edit Inv] (opens in a new window) Bldg/Room BELL 301
Service Tag 4417V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4417V12 Location Thomas Rand

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:4D:B4

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Feb 13, 2015 11:18 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Feb 13, 2015 11:18 AM 
Delivered on 2/13/2015. I backed up his computer 
to his H drive. I made him an admin and setup his 
printers.  I ran updates and told his to let us 
know if he finds anything that was not backed up.
 Add Attachment
John Rushing Feb 10, 2015 09:39 AM 
Scheduled for 2/13/2015 at 10m
 Add Attachment
John Rushing Feb 10, 2015 07:54 AM 
Task reassigned to John Rushing.
 Add Attachment
Ruby Tidwell Feb 05, 2015 01:52 PM 
Task reassigned to UCS Tech.
 Add Attachment
Ruby Tidwell Feb 05, 2015 01:52 PM 
Ready for deployment
 Add Attachment
Lexie Widmer Feb 05, 2015 01:52 PM 
Task reassigned to Ruby Tidwell.
 Add Attachment
Ruby Tidwell Feb 05, 2015 01:42 PM 
Task reassigned to Lexie Widmer.
 Add Attachment
Ruby Tidwell Feb 05, 2015 08:22 AM 
Task reassigned to Ruby Tidwell.
 Add Attachment
Sarah Pettigrew Feb 03, 2015 03:22 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Thomas Rand in HSS301. The WOU # of the 
old computer is 20091307[Edit Inv] and the old monitor is 20091379[Edit Inv]. The 
WOU # of the new computer is 20130867[Edit Inv] and the new monitor is 
20130947[Edit Inv]. The new equipment is on the GFA shelf in the hallway.
 Add Attachment