Service Request Ticket

Service Request Information

CONTACT	Name	Ward, Pam	Date	Feb 03, 2015 04:04 PM
	Department	College of Education	Phone	89292
	Location		Email	wardp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121225 (opens in a new window)	Bldg/Room	RWEC 252
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV1F9DNML	Location	student worker
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:D6:6A:CE
	Wireless NIC	EC:35:86:48:A7:D8
	Bluetooth NIC	EC:35:86:48:A7:D9

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Feb 09, 2015 12:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Feb 09, 2015 12:41 PM	She said the problem had self-resolved, but had some questions. Went over and ran OS updates; recommended that she save the numerous files on her desktop to the network drives.	Add Attachment
Lexie Widmer	Feb 09, 2015 12:18 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lori Burgeson	Feb 04, 2015 02:52 PM	Task reassigned to Nick Moore.	Add Attachment
Lori Burgeson	Feb 04, 2015 02:33 PM	She is available from 12-2pm Monday, Feb. 9. Most likely, the ucsappstore password needs to be entered in the AppStore to allow her to update.	Add Attachment
Kevin Thibeault	Feb 03, 2015 04:04 PM	Just received a phone call stating that when she types emails or anything on her computer the text is lagging and doesnt appear right away. She would like someone to come take a look at it and will be in her office tomorrow from 12:15-1 and her cell phone number is 503-949-7567 if you cant make it within that time slot.	Add Attachment