Service Request Ticket - # 56011

Service Request Ticket - # 56011

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Service Request Information

CONTACT	Name	Nevius, Frank	Date	Feb 03, 2015 04:26 PM
	Department	Humanities Division	Phone	88537
	Location		Email	neviusf@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130865 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43W8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43W8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:49:6D

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 10, 2015 12:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Feb 10, 2015 12:38 PM	Miles went and fixed this.	Add Attachment
Ryan Ripp	Feb 10, 2015 10:54 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ryan Ripp	Feb 10, 2015 10:54 AM	Frank called in saying that he is unable to get sound out of his new equipment setup, and was wondering if someone could go check it out for him.	Add Attachment
Megan Thibeault	Feb 10, 2015 09:45 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Feb 10, 2015 09:45 AM	all set up	Add Attachment
Megan Thibeault	Feb 06, 2015 11:10 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Feb 06, 2015 09:58 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Feb 06, 2015 08:40 AM	**This is an email** Frank, We have a new computer ready for setup and delivery for you. Anything saved locally on your current computer will need to be moved to a network drive or an external drive. Please let me know if you have any questions or need assistance with that. What your availability looks like next week? Thanks, Megan	Add Attachment
Megan Thibeault	Feb 05, 2015 02:53 PM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Feb 05, 2015 01:39 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Feb 05, 2015 01:39 PM	Ready for deployment	Add Attachment
Ruby Tidwell	Feb 05, 2015 08:33 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Feb 03, 2015 04:26 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Frank Nevius in HSS 120. The WOU # of the old computer is 20090508 and the old monitor is 20090583. The WOU # of the new computer is 20130865 and the new monitor is 20130945. The new equipment is on the GFA shelf in the hallway.	Add Attachment