Service Request Ticket - # 56013

Service Request Information

CONTACT Name Morgan, Becka   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2015 04:59 PM
Department Computer Science Division Phone 88964
Location Email morganb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140368[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. CC7ZN12 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; Transfer from W#20101005 Adobe CS4Web Standard Win from P0069201

Wired NIC 34:E6:D7:12:73:6D


Wireless NIC 80:00:0B:4E:0D:C7


Bluetooth NIC 80:00:0B:4E:0D:CB

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 10, 2015 08:13 AM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Megan Thibeault Feb 10, 2015 08:13 AM 
all set up
 Add Attachment
Megan Thibeault Feb 06, 2015 12:12 PM 
rescheduled to monday
Add Attachment
Megan Thibeault Feb 05, 2015 11:08 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Megan Thibeault Feb 05, 2015 11:08 AM 
****This is an email****
Hey Megan,

Can you meet me in my office tomorrow at noon?

Becka
 Add Attachment
Megan Thibeault Feb 05, 2015 10:18 AM 
****This is an email****
Becka,

We have a new laptop ready for setup and delivery
for you. Anything saved locally on your current
laptop will need to be moved to a network drive or
an external drive. Please let me know if you have
any questions or need assistance with that. I'm
available for this setup today from 12pm-3pm or
anytime tomorrow (Friday). If next week works
better let me know, I'm open most of the week.

Thanks,
Megan
 Add Attachment
Megan Thibeault Feb 05, 2015 10:02 AM 
Task reassigned to Megan Eichler.
 Add Attachment
Dyl Karbia Feb 05, 2015 09:19 AM 
Task reassigned to UCS Tech.
 Add Attachment
Dyl Karbia Feb 05, 2015 09:19 AM 
The machine is ready to be deliver. Image the
machine with the latest staff image and did the
necessary updates,which includes
browser,Java,Sliverlight, Shockwave,Reader,
Flash,Office suite, Sophos.
 Add Attachment
Ruby Tidwell Feb 05, 2015 08:07 AM 
Task reassigned to Dyl Karbia.
 Add Attachment
Sarah Pettigrew Feb 03, 2015 04:59 PM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and 
delivered to Becka Morgan in ITC 302C. The WOU # of the old 
computer is 20101005[Edit Inv] and the new laptop is 20140368[Edit Inv]. The new 
equipment is on the shelves across from the restroom in ITC 009.
 Add Attachment