Service Request Ticket - # 56020

Service Request Information

CONTACT Name Caldwell, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2015 12:04 PM
Department Upward Bound Phone 88061
Location Email caldwellm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120224[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. D25J702UDHJW Location 007-broken

CPU 3.4GHz Quad-Core Intel Core i7


OS MAC OS X 10.7 (LION) Software MS Office 2011 for MAC std from P0086494, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transferred from old CH311 stations, Image should be similar to ITC104 LAB, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC A8:20:66:05:1E:0C


Wireless NIC 7C:C3:A1:B6:39:4C


Bluetooth NIC 7C:D1:C3:A0:D1:0C

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Mar 11, 2015 11:18 AM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Nick Moore Mar 11, 2015 11:18 AM 
already fixed by another tech the issue was with her H: drive.
 Add Attachment
Nick Moore Mar 06, 2015 01:21 PM 
left a vm
 Add Attachment
Nick Moore Mar 02, 2015 12:57 PM 
****This is an outgoing email****
Hi Michael,

We were just following up with you regarding a service request that 
we have for you.  (#56020)

Description: Unable to connect to 'I' Drive

We were wondering if this has been resolved for you or if we can 
still be of assistance with this.  If so, just let us know, we'll be 
happy to help.

Thanks,
Nick Moore
 Add Attachment
Public
Megan Thibeault Feb 24, 2015 08:21 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Megan Thibeault Feb 24, 2015 08:20 AM 
****This is an outgoing email****
Hi Michael,

We were just following up with you regarding a
service request that we have for you.  (#56020)

Description: Unable to connect to 'I' Drive

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Megan Eichler
 Add Attachment
Public
Megan Thibeault Feb 24, 2015 08:20 AM 
W# in this request doesn't look correct.
Add Attachment
Nick Moore Feb 16, 2015 11:07 AM 
The specific person who is not in today her next available day 
is Wednesday from 10 to 1230
 Add Attachment
Nick Moore Feb 13, 2015 11:51 AM 
The specific person was not in today she will be in on Monday 
between 11 and 1230
 Add Attachment
Nick Moore Feb 04, 2015 01:31 PM 
there is no APSC 105 alyssa called the number and the office and 
no one answered.
 Add Attachment
Nick Moore Feb 04, 2015 12:45 PM 
Task reassigned to Nick Moore.
 Add Attachment
Kevin Thibeault Feb 04, 2015 12:04 PM 
Unable to access the i drive from the computer and
they would like someone to come take a look at it.
They will be in there office from 1-2 today.
 Add Attachment