Service Request Ticket

Service Request Information

CONTACT	Name	Behling, Mylisa	Date	Feb 04, 2015 02:08 PM
	Department	College of Liberal Arts and Sciences	Phone	88226
	Location		Email	behlingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130560 (opens in a new window)	Bldg/Room	BELL 313
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334CDV30	Location	Division laptop
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:86:4E
	Wireless NIC	60:03:08:EB:D9:80
	Bluetooth NIC	60:03:08:EB:D9:81

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 09, 2015 08:04 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Megan Thibeault	Mar 09, 2015 08:04 AM	was set up on Friday.	Add Attachment
Megan Thibeault	Mar 05, 2015 02:17 PM	Tomorrow at 11am	Add Attachment
Megan Thibeault	Mar 05, 2015 11:13 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Mar 04, 2015 03:54 PM	waiting for contact from Mylisa, a prof has the other laptop checked out	Add Attachment
Tricia Flaherty	Feb 24, 2015 12:24 PM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Feb 09, 2015 04:20 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Ruby Tidwell	Feb 05, 2015 10:41 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Feb 05, 2015 10:41 AM	Ready for deployment	Add Attachment
Ruby Tidwell	Feb 05, 2015 08:05 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Feb 04, 2015 02:08 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Mylisa Behling as a division laptop. The WOU # of the old laptop is 20091431 and the new laptop is 20130560. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment