Service Request Ticket

Service Request Information

CONTACT	Name	Factor, Ian	Date	Feb 05, 2015 12:44 PM
	Department	Creative Arts/Art	Phone	88628
	Location		Email	factori@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080303 (opens in a new window)	Bldg/Room	CH 109
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	SW883015DZE3	Location	Ian Factor
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0067422, transfered from W#20031411 Adobe CS3 Web Premium MAC from P0063081
	Wired NIC	00:22:41:23:7F:32
	Wireless NIC	00:21:E9:E3:5E:2B
	Bluetooth NIC	00:21:E9:D5:67:5F

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Feb 05, 2015 01:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Feb 05, 2015 01:07 PM	Gave him administrative rights.	Add Attachment
Miles Rakestraw	Feb 05, 2015 12:51 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Lexie Widmer	Feb 05, 2015 12:50 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Feb 05, 2015 12:44 PM	Admin rights to allow update on Adobe. He is around for about 10mins and then back on Monday 10-1.	Add Attachment