Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Feb 05, 2015 02:39 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130152 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25S40STGQ18	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311, Roxio Toast Titanium v11 from P0092312 UPGRADED to Roxio Toast Titanium v15 P0104356; TRANSFER: QuickTime 7 Pro for MAC from P0057077
	Wired NIC	10:DD:B1:EA:4D:0D
	Wireless NIC	EC:35:86:2D:AB:DE
	Bluetooth NIC	EC:35:86:2D:AB:DF

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Feb 05, 2015 04:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Feb 05, 2015 04:26 PM	Selected the region, also checked the other mac's with burnable dvd's. Good to go.	Add Attachment
Lexie Widmer	Feb 05, 2015 04:00 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lori Burgeson	Feb 05, 2015 02:41 PM	Contact changed from Student Student to Scott Carter.	Add Attachment
Kevin Thibeault	Feb 05, 2015 02:39 PM	It seems the the mac in the back corner when putting a DVD in to play with says select the region. It will only let the administrator select it. This means the DVD wont play. The mac with the issue is 20130152 and if we could make sure the other macs work as well that would be great! Supervisor for this TRC area is Scott Carter	Add Attachment Public