Service Request Ticket

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Service Request Information

CONTACT	Name	Carpenter, Ryan	Date	Feb 05, 2015 02:51 PM
	Department	Athletics	Phone	88260
	Location		Email	carpenterr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090353 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP91901A0TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844
	Wired NIC	00:25:4B:9D:90:48
	Wireless NIC	00:24:36:B5:3F:1E
	Bluetooth NIC	00:25:00:C0:DB:9D

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Feb 13, 2015 02:41 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Babatunde Idahor	Feb 13, 2015 02:41 PM	Machine (CN: W20090353) was delivered.	Add Attachment
Babatunde Idahor	Feb 13, 2015 01:52 PM	Set-up is complete.	Add Attachment
Lori Burgeson	Feb 06, 2015 01:25 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Lori Burgeson	Feb 06, 2015 01:25 PM	Please use the following image: Base_MountainLion10.8.5_9-4-14 Make sure to install Munki on the machine along with all other software (Sophos) and updates User will not be an administrative user Let me know when object needs to be moved in AD Thanks Tunde!	Add Attachment
Babatunde Idahor	Feb 06, 2015 01:21 PM	Task reassigned to Lori Burgeson.	Add Attachment
Babatunde Idahor	Feb 06, 2015 12:37 PM	Pick up machine on Monday for imaging.	Add Attachment
Babatunde Idahor	Feb 06, 2015 12:36 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Babatunde Idahor	Feb 06, 2015 12:36 PM	** This is an e-mail** I guess Monday is fine	Add Attachment
Babatunde Idahor	Feb 06, 2015 12:01 PM	** This is an e-mail ** Hello Ryan, I got your e-mail. So, when would be a good time for me to come over to pick up the computer for imaging as discussed earlier.	Add Attachment
Babatunde Idahor	Feb 06, 2015 11:53 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Kevin Thibeault	Feb 05, 2015 02:51 PM	**This is an email My computer is still not working very well. Somebody came on Tuesday and fixed the Adobe Flash plug in. But it crashed again right after he left. He mentioned that he might have to take my computer to get it worked on/updated. Is this still going to happen? You can call me 88260 or email back is fine. My computer barely even let me type this email. Thanks He is available any time next week.	Add Attachment