Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Feb 05, 2015 03:28 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110026 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C17G6TE1DRJ7	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	MS Office 2011 std MAC from P0081768
	Wired NIC	3C:07:54:07:9F:03
	Wireless NIC	E4:CE:8F:49:36:22
	Bluetooth NIC	E4:CE:8F:49:36:23

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Feb 09, 2015 11:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Feb 09, 2015 11:35 AM	Had a lot of updates. So i install the updates. Explained angie what was the problem. Everything is good to go.	Add Attachment
Lexie Widmer	Feb 09, 2015 09:43 AM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Feb 09, 2015 09:05 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Feb 09, 2015 09:05 AM	She is experiencing the sames problems as before with this laptop	Add Attachment
Lexie Widmer	Feb 05, 2015 04:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Feb 05, 2015 04:49 PM	Brought it back, let Angie know. She said that she had tried multiple times to get it working and it never did. She'll let us know if it acts up again.	Add Attachment
Lexie Widmer	Feb 05, 2015 04:36 PM	Laptop booted okay. Does look like it was somehow upgraded to Yosemite though.	Add Attachment
Lexie Widmer	Feb 05, 2015 04:27 PM	Laptop, charger, and case picked up for troubleshooting.	Add Attachment
Lexie Widmer	Feb 05, 2015 04:01 PM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Feb 05, 2015 03:28 PM	**This is an email** One of the laptops we check out to students has a problem. When we turn it on it has a white screen and nothing comes up. It is a Mac and I think the student didn¿t let it update. The number of the laptop is 20110026	Add Attachment