Service Request Ticket - # 56036

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2015 12:50 PM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130054[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL136192 Location PDR

Model ColorQube 8870 Hostname mnb110.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.78.36 Metered Code: 6413 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:2D:57:1C

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Miles Rakestraw Feb 06, 2015 02:01 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Feb 06, 2015 02:01 PM 
Task reassigned to Nick Moore.
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Lori Burgeson Feb 06, 2015 01:39 PM 
Added print credits to the mathtest user in Hood
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Megan Thibeault Feb 06, 2015 12:53 PM 
Sent a test print from Hood, no issues there. Must
be VDI.
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Ryan Ripp Feb 06, 2015 12:50 PM 
Students over in the MNB computer lab are 
working on a test, and when it is finished they 
are unable to print the results out. No error 
is showing up on the computer or the printer, 
so it would seem that the connection isn't 
working properly.
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