Service Request Ticket - # 56047

Service Request Information

CONTACT Name Rainey, Stacey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 09, 2015 09:32 AM
Department Disability Access Services Phone 88305
Location Email raineys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130544[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WFCFZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WFCFZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C5:AC:43

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Feb 09, 2015 10:18 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 09, 2015 10:18 AM 
She had an extension on Firefox (MediaPlayer) 
that was causing ads on many pages and had 
changed her home page.  I removed the extension 
and reset her home page.  I also started a 
malwarebytes scan for her.
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Ruby Tidwell Feb 09, 2015 10:01 AM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Feb 09, 2015 09:32 AM 
She called in today stating that she thinks her
computer might have a virus because she has random
adds popping up on her screen when she goes to
various websites. She is in her office today until
2 and from 3-5 and she is also available tomorrow
from 9-10 in the morning.
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