Service Request Ticket - # 56050

Service Request Information

CONTACT Name Poage, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 09, 2015 10:43 AM
Department Deaf Studies and Professional Studies Phone 88758
Location Email poagek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130408[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. GMBQTY1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092198, downgraded to Pro Plus 2010,TRANSFER to NEW laptop W#20190230 SEPT2019: DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D)

Wired NIC F0:1F:AF:4D:C2:FC


Wireless NIC 80:56:F2:95:5F:FF


Bluetooth NIC A4:DB:30:22:09:BC


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Feb 10, 2015 11:08 AM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 10, 2015 11:08 AM
Met with Kim -
She has two separate calendars set up to share 
with specific students.  She has everything set 
up correctly for them to be able to see the 
calendars and make changes.  We went over some 
basics and troubleshooting - she is going to 
check with the students to make sure that they 
are doing everything correctly on their end.
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Ruby Tidwell Feb 10, 2015 10:50 AM
Task reassigned to Ruby Tidwell.
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Ryan Ripp Feb 10, 2015 10:49 AM
Kim says she's ready to be helped. She has a 
meeting at 12:30, and will be in her office until 
that time.
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Ruby Tidwell Feb 10, 2015 10:27 AM
Left VM
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Megan Thibeault Feb 10, 2015 10:19 AM
Task reassigned to UCS Tech.
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Megan Thibeault Feb 10, 2015 10:19 AM
unable to get to this task done on his shift
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Ruby Tidwell Feb 10, 2015 09:32 AM
Task reassigned to Dyl Karbia.
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Ruby Tidwell Feb 10, 2015 09:24 AM
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Feb 09, 2015 10:43 AM
She called in stating that she was having trouble
trying to figure out Google Calendar. She wants
her students to be able to see future events and
be able to make changes to future events but she
doesn't see that option. She would like someone to
come down and help her really quick. She will be
in her office today from 2-3:30 and tomorrow from
9:30-11
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