Service Request Ticket - # 56052

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 09, 2015 10:50 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130046[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B006770 Location PDR

Model ColorQube 8880 Hostname hlref3.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.45 Metered Code:3074 RMA:(8870)XFL148245(5/12/16) Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:6C:1B:EE

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Feb 10, 2015 10:19 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 10, 2015 10:19 AM 
One of the ink blocks was not placed properly, so 
it was stuck warming up.  Reseated ink and it was 
able to receive print jobs again.  "Ready to 
Print"
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Ruby Tidwell Feb 10, 2015 10:01 AM 
Task reassigned to Ruby Tidwell.
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Ryan Ripp Feb 10, 2015 09:51 AM 
Task reassigned to UCS Tech.
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Ryan Ripp Feb 10, 2015 08:37 AM 
Printer W# corrected.
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Megan Thibeault Feb 10, 2015 08:11 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault Feb 10, 2015 08:10 AM 
Please call and figure out what printer please.
The w# entered is incorrect.
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Kevin Thibeault Feb 09, 2015 10:50 AM 
Printer in the library is stuck in warm up mode
and wont get out of it so there are prints backed
up. They have tried restarting it and it still
doesn't go out of print mode.
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