Service Request Ticket

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Feb 09, 2015 02:13 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101036 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
	Serial No.	8NX25Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:4E:67:AA
	Wireless NIC	A0:88:B4:19:E6:A8
	Bluetooth NIC	68:A3:C4:47:23:76

TECHS	Submitted by	Babatunde Idahor	Contact	bidahor13@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Mar 20, 2015 12:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Mar 20, 2015 12:11 PM	delivered the last laptop to the library help desk.	Add Attachment
Lexie Widmer	Mar 17, 2015 02:31 PM	On your desk.	Add Attachment
Lexie Widmer	Mar 17, 2015 02:31 PM	Task reassigned to Nick Moore.	Add Attachment
Lexie Widmer	Mar 17, 2015 02:31 PM	Tried multiple updates/configurations, no luck. Disabled all sleep/hibernate settings. When it get's delivered, will just have to let the library know, maybe make a note on the computer.	Add Attachment
Lexie Widmer	Mar 16, 2015 02:25 PM	http://answers.microsoft.com/en-us/windows/forum/windows_7-system/computer-freezes-shortly-after-waking-from-sleep/97f9a34d-f82a-49f5-9924-4be34ffcae75	Add Attachment
Lexie Widmer	Mar 16, 2015 01:55 PM	1800.456.3355 Dell Support	Add Attachment
Nick Moore	Mar 11, 2015 11:16 AM	I dropped off the two working laptops at the library with Vikas(he was at the front desk).	Add Attachment
Nick Moore	Mar 11, 2015 11:06 AM	Task reassigned to Lexie Widmer.	Add Attachment
Nick Moore	Feb 20, 2015 12:22 PM	two of the laptops are up and ready to go the other computer ( #20101036 ) is having a problem with freezing after going to sleep.	Add Attachment
Nick Moore	Feb 11, 2015 01:30 PM	Task reassigned to Nick Moore.	Add Attachment
Megan Thibeault	Feb 11, 2015 11:51 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Feb 11, 2015 11:50 AM	Please contact Chris, he would like an update on this task	Add Attachment
Babatunde Idahor	Feb 09, 2015 02:17 PM	Laptops from the library cart needs to be re- image. wou# 20101036, 20101037,20101019.	Add Attachment