Service Request Ticket

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CONTACT	Name	Rezell, Deborah	Date	Feb 10, 2015 10:13 AM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100345 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Mac Pro Quad-Core Intel Xeon #Z0LF
	Serial No.	H00440FYEUG	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office for MAC 2011 from P0077743, Adobe Master Collection CS5 Mac from P0077589-- **TRANSFERREDto W#20160699 FEB2017--UPDATED to ADOBE CCE 2014 FEB2015, Apple Final Cut Studio from P0077507--UPGRADED to Final Cut Pro X 10.1.4 VISA2014004401 FEB2015, Roxio Toast Titanium(10 Pro)from VISA2010002068, Techsmith Camtasia For Mac Electronic Version 2.3 from VISA2012003437;
	Wired NIC	E8:06:88:CD:64:78
	Wireless NIC	00:26:08:FF:24:68
	Bluetooth NIC	78:CA:39:C5:11:E5

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Feb 26, 2015 10:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Feb 26, 2015 10:19 AM	software reload finished yesterday and computer delivered back to Deborah.	Add Attachment
Tricia Flaherty	Feb 24, 2015 12:35 PM	1 TB Hard Drive was almost full, talked with Deborah about needing any of the old video files stored on it and she was good with totally wiping Hard Drive because files were no longer needed. Working on reloading with Mavericks, followed by serialized Adobe CC2014, and new license purchase of Final Cut Pro X from VISA2014004401, then will need Roxio Taostv10 Pro and Camastia for MAC v2.3	Add Attachment
Nick Moore	Feb 18, 2015 11:31 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Kevin Thibeault	Feb 18, 2015 09:12 AM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Feb 18, 2015 09:12 AM	**This is an email** This DPS Mac workstation was upgraded last week....it crashed yesterday and will not reload/restart - even with several hard re-boots. #20100345 Initially, Tricia said since this tower was an old one so OS Mavericks would be installed and not Yosemite because it is glitchy on older macs.....well, Yosemite was installed...so I fear this is the problem.	Add Attachment
Tricia Flaherty	Feb 10, 2015 11:01 AM	put in purchase request for new Final Cut Pro software for W#20100345 under order#8256	Add Attachment
Tricia Flaherty	Feb 10, 2015 10:30 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Miles Rakestraw	Feb 10, 2015 10:18 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Ryan Ripp	Feb 10, 2015 10:13 AM	**This is an email** Please put the following MAC computer on you list for a system upgrade: #20100345 This system currently has Mac OS X and Final Cut 7, Abode CS4 Please upgrade to: Mac Yosemite Final Cut X Abode Package with latest version for Premiere Pro Editing and Photoshop and After Effects This is a software only upgrade, do not need to change monitors. Thanks, Deborah	Add Attachment