Service Request Ticket - # 56070

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2015 05:16 PM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110215[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL024568 Location PDR

Model 8870/DNM Hostname itc311.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: 140.211.114.45 Metered Code: 3887 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 00:00:AA:F5:06:B8

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact computerlabsrequest@wou.edu 88646

Tracking

Entered by Date Memo
Lab Attendant
Email

Public
Entered by Date Memo
Max McEvilly Feb 13, 2015 08:52 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Max McEvilly Feb 11, 2015 05:10 PM 
it took a while to clean itself after it powered
back up but it printed a test sheet just fine
 Add Attachment
Megan Thibeault Feb 11, 2015 09:14 AM 
Can you please power cycle the machine again and
see what happens, deleted everything out of the
print queue
Add Attachment
Mackenzie Walston Feb 11, 2015 08:24 AM 
When I walked into the room the printer was on, 
and there was no error message on the printer. 
However when I chose one of the printers on the 
tab, it said "Error- user intervention: 13 
documents waiting." And after I tried printing, 
it said "Printer is in an error state." Wasn't 
sure why it's in a state of error.
 Add Attachment
Megan Thibeault Feb 10, 2015 05:16 PM 
Tomorrow 2/11 please go visit ITC 311 and find out
what is wrong with the printer. It is turned off
and was in a state of error prior to someone
turning it off. Wait for the machine to fully come
up, log into a computer and print a test page to.
If there is an issue, note it in this ticket and
assign it to me.
Add Attachment