Melinda got her Macbook back and we got the loaner. 

Assign loaner (macbook )to Shimizu  wou#: 20090899
Power-pack.

Just received an email from Melinda asking for a 
"loaner computer" while she waits for the problem 
to be taken care of.

On hold until we figure out the image process-

Ruby said that Melinda has other stations to work on. 

She is available now until 11am today. Tomorrow 
from 10-11, and from 1-4.

Sent email for availability

I have not replied.

****This is an outgoing email****
Good morning,

I'm following up on a service request we have for
you regarding your Mac laptop.  Is it still having
the heat issue with Yosemite? 

If so, you are correct regarding the need to wipe
and re-setup your computer.   You would need to
make sure all of your personal files are
saved/transferred to another source, like your
network drives or an external drive.  Let us know
if we can help you with this process.  It would
also be helpful to know if you have any "extra"
software installed on your computer.  We can come
get your laptop whenever is convenient, and we can
provide a loaner device for you to use in the
meanwhile if you would like. 

Feel free to contact us with any questions or
concerns,

Thanks,

Her extension is 89320

****This is an email****
Hello,

I recently updated my MacBook Pro to Yosemite, and
ever since it's been running crazy hot. Like I
cannot have it on my lap hot. And it burns through
the batter much faster and overall the performance
is slower.

This is all bad news.

I'd like to revert to Mavericks, but it looks like
to do so requires a complete wipe and re-install
of everything.

What's the best thing for me to do at this point?
With its current configuration, I cannot use the
machine...so frustrated I updated at all. But I
kept getting prompted to!

Thanks,
Melinda