Service Request Ticket - # 56078

Service Request Information

CONTACT Name Udell, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2015 09:36 AM
Department The Research Institute Phone 88785
Location Email udellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130593[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag CGH8WZ1 Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. cgh8wz1 Location PDR 2023 Giveaway

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from P0093203, Adobe Acrobat Pro XI(v.11) from P0094776

Wired NIC EC:F4:BB:16:09:37


Wireless NIC C4:D9:87:47:61:9D


Bluetooth NIC C4:D9:87:47:61:A1

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Feb 12, 2015 10:52 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 12, 2015 10:52 AM 
Ran windows updates - there were a bunch of 
updates for microsoft office.  When I restarted, 
everything launched successfully.
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Ruby Tidwell Feb 12, 2015 09:57 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Feb 12, 2015 09:36 AM 
When he tries to open Word, it says "bad image". 
It doesn't load anything after that. Excel does
the same thing. And when he tries to get on
Outlook, it looks normal but nothing is running. 
He has tried restarting his computer and still
same error.

He is gone most the day but Amy Rizzo in 218 can
help if he isn't there.  She can log onto his
computer if need be.
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