Service Request Ticket

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Service Request Information

CONTACT	Name	Parker, Amy	Date	Feb 12, 2015 10:47 AM
	Department	Human Resources	Phone	88287
	Location		Email	parkera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110556 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	1N1F7R1	Location	PDR
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007, Adobe Acrobat PRO 10 Windows License from P0083922
	Wired NIC	D4:BE:D9:17:C8:51
	Wireless NIC	10:0B:A9:53:5C:88
	Bluetooth NIC	7C:E9:D3:FE:30:A3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Feb 13, 2015 10:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Feb 13, 2015 10:55 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lexie Widmer	Feb 13, 2015 10:55 AM	Computer has been delivered. She wasn't there, but one of her office mates okay'ed for me to drop it off. I left a note.	Add Attachment
Lexie Widmer	Feb 13, 2015 10:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Feb 13, 2015 10:34 AM	Dell Support (Alex Nuttal - 503.358.6274) He took the LCD out and reseated the loose LCD cable. He also put a bit of masking tape to help stabilize it a bit. It appears to work now.	Add Attachment
Lexie Widmer	Feb 13, 2015 08:39 AM	Amy needed the laptop for a meeting from 9-10ish. She will return it when she is done.	Add Attachment
Lexie Widmer	Feb 12, 2015 04:56 PM	Megan contacted Dell. A technician will be coming tomorrow.	Add Attachment
Lexie Widmer	Feb 12, 2015 02:35 PM	ST: 1n1f7r1 ; express code: 3569893885 .	Add Attachment
Lexie Widmer	Feb 12, 2015 02:13 PM	The laptop monitor is not displaying. Only works with external monitors/docking station. This is a recurrent problem (see wou # docs). Brought back laptop for troubleshooting/Dell warranty. She did not want a loaner and needs her computer for her conference next Wednesday.	Add Attachment
Lexie Widmer	Feb 12, 2015 01:03 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Feb 12, 2015 10:47 AM	She is having problems going from external monitor to the laptop monitor after she unplugs. It works fine when she is plugged into the the external monitor but when she tries to leave, the laptop monitor doesn't work at all. She also has iPhone problems connecting to the wou-secure. It says it cannot be mapped when she tries to connect. She is in all day today.	Add Attachment