Service Request Ticket - # 56081

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2015 11:37 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20111150[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DN Color Printer
Serial No. XFN129181 Location PDR 2023 Giveaway

Model 8570/DN Hostname
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, NOT A STUDENT TECH PRINTER Ink/Toner Refill

Wired NIC 9C:93:4E:02:75:2C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Feb 19, 2015 10:51 AM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Feb 19, 2015 10:51 AM 
Performed color flush.  Printer is printing colors
out fine.
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Miles Rakestraw Feb 19, 2015 10:00 AM 
Task reassigned to Miles Rakestraw.
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Megan Thibeault Feb 18, 2015 07:03 AM 
You can try flushing the colors again, how is the 
maintenance kit? Most likely this issue is due to the lack 
of printing. Ask Kimber to turn it off tonight and in the 
morning to see if any air bubbles are causing this. If this 
is still an issue after you flush the colors and check the 
maintenance kit just put this in my queue and I will take 
care of it.
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Shandelle Plasker Feb 17, 2015 03:04 PM 
She called and said that she got the ink for the
printer and did a test run but the issue is still
happening. Please contact her when you can.
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Lexie Widmer Feb 12, 2015 04:33 PM 
Task reassigned to UCS Tech.
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Lexie Widmer Feb 12, 2015 04:33 PM 
Flush/purge ink : Up + OK key -> Select flush ->
select color.

Started the process, but she ran out of ink.  She
will order ink tomorrow (People can do the task
Monday).  

Talked to Kimber about how the color quality might
be affected if it's not used frequently.  She says
it's the only color printer in the department and
gets used multiple times a day.
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Lexie Widmer Feb 12, 2015 04:10 PM 
Task reassigned to Lexie Widmer.
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Megan Thibeault Feb 12, 2015 01:44 PM 
Most likely this is due to the printer not being
used enough. Please come see me to learn how to
purge ink.
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Katie Halvorson Feb 12, 2015 11:37 AM 
The colors that she are choosing on her computer,
are not being printed the same colors from her
computer.  Things are more yellow and orange toned.

It is Kimber's direct printer.
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