Service Request Ticket

Service Request Information

CONTACT	Name	Ketcham, Patricia	Date	Feb 12, 2015 02:18 PM
	Department	The Research Institute	Phone	89265
	Location		Email	ketchamp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140358 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT002AG
	Serial No.	C1MP305ADV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0096004, SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack
	Wired NIC	AC:87:A3:23:65:20
	Wireless NIC	24:A0:74:EA:D3:8A
	Bluetooth NIC	24:A0:74:EA:D3:8B

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Mar 05, 2015 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Feb 16, 2015 09:18 AM	I stopped by and added her mobile account to her mac so she could login from home.	Add Attachment
John Rushing	Feb 12, 2015 04:55 PM	I stopped by her office but she was not there. I emailed her to setup a time for me to come take a look. She has no Phone number listed in SR or on the WOU website.	Add Attachment
Megan Thibeault	Feb 12, 2015 04:13 PM	Task reassigned to John Rushing.	Add Attachment
Kevin Thibeault	Feb 12, 2015 02:18 PM	She called in stating that she was unable to log into her computer whenever she gets home and tries to use it but it works fine from her office when she is connected with Ethernet or WiFi. She would like someone to come take a look at it as soon as possible. She is in her room today until 5	Add Attachment