Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Feb 12, 2015 03:38 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130046 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B006770	Location	PDR
	Model	ColorQube 8880	Hostname	hlref3.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.45 Metered Code:3074 RMA:(8870)XFL148245(5/12/16)	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:6C:1B:EE

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 19, 2015 09:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Feb 19, 2015 09:00 AM	Moe replaced the ink loader this morning, good to go	Add Attachment
John Rushing	Feb 18, 2015 04:54 PM	Task reassigned to Megan Eichler.	Add Attachment
John Rushing	Feb 17, 2015 09:10 AM	Moe came out and looked at the printer and concluded that the printer is in need of an ink loader. He is putting in the order today and should have the part by tomorrow or Thursday. The printer is powered off and has the out of order sign on it.	Add Attachment
Megan Thibeault	Feb 16, 2015 04:52 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Feb 13, 2015 01:09 PM	called Chris to give him an update.	Add Attachment
Megan Thibeault	Feb 12, 2015 03:38 PM	ref XFL148245	Add Attachment